Our Return PolicyWe want to do everything in our power to make sure you are satisfied with our program. With this in mind, we offer a four-week guarantee on any of our basic programs that will allow you to acquaint yourself with the materials and try them with your family. This guarantee means you have purchased at least one basic theme study program. If within that time, you are not happy with the program, we ask that you contact us within the first four weeks and see if we can help you with any difficulty. (The “four weeks” begins when we ship, so most families have an actual three-week trial time). If you are still not satisfied, notify us by phone of your intention, then return the entire package via an insured carrier. We will give you a full refund on any of the basic program materials, even those you’ve used during the trial time, and even if you have written in the guidebooks . We cannot refund any used language arts materials, but we will refund you for any unused materials. To receive your refund, we would ask that you state in writing how you feel we could improve our product and what we could do to make it fit your family.
The conditions for receiving a full refund on themed sets are as follows:
The materials that weren’t used in the first four weeks must be returned in new, re-salable condition.
Any language arts materials that are still new can also be returned. Carefully pack your items for shipment. They must be mailed in an appropriate container with proper packing materials, usually a sturdy box. Don’t use newspaper, as the ink bleeds onto the materials. Notebook paper crumpled up works well as packing material. Ship the books flat -- spine facing spine -- don’t turn turn them on their sides! Be sure to include your name and address in the box, or your packing slip, so we can take care of the credit due to you. If you keep some of the materials, the discounts offered to you in the basic packages can’t be honored, and we will charge you individual prices for the items you chose to keep.
After the four-week period, if you choose to return your materials, there is a 25% restocking fee on any unused materials in resalable condition. We cannot accept returns on any used materials after four weeks. (The materials need not reach us within the four weeks, but we need to hear from you within that time.) We cannot accept any returns after sixty days, counted from the date your package shipped from us, but this allows you almost eight weeks to make a decision about your materials. Of course, we always encourage you to use our phone support for any questions!
Purchasing Individual Items:
Our customers have requested the opportunity to purchase individual items, and we are happy to offer that as an option. However, we are unable to offer a full money-back guarantee on items bought individually if no basic set is purchased as well. This is quite simply because we feel that while we can guarantee your happiness with the sets we’ve designed to work together as a whole, we cannot guarantee you’ll be satisfied when you purchase only select items. For a variety of reasons, customers may choose to purchase only our guidebooks, while supplementing with library books, their own personal library, or seek to track down books from other sources such as used book stores. Although we feel we offer a good value to our parents, we understand the need to choose these other options.
However, the nature of our guidebooks means that a lot of the intrinsic value of the program is contained in the guides, since so many activities and ideas are contained in its pages, and the sets working together as a whole. For this reason, we DO allow returns on individual items, but must charge a 25% restocking fee on these individual item purchases.
It may help to keep in mind the following things:
- We do post sample pages of our guidebooks online, and therefore, the need to “preview” the materials should be lessened.
- Also, please consider that we DO offer a full-money back guarantee on materials purchased as part of a basic program as outlined above. We feel that purchasing an entire program better represents the value of our program, as this is how it was designed to be used, and therefore we can stand behind these products as a set with a guarantee.
- We do offer phone support on our products, which should help you settle any major questions in your mind about materials prior to purchase.
Any materials you wish to return must be returned in new, re-salable condition. Carefully pack your items for shipment. They must be mailed in an appropriate container with proper packing materials. Don’t use newspaper, as the ink bleeds off onto the materials. Ship the books flat -- do not turn them on their sides! Be sure to include your name and address in the box, or your packing slip, so we can credit you appropriately.
Handling a Return:
Contact us first to make us aware of your decision to return your materials. We have found that sometimes a parent’s dissatisfaction with a program is due to purchasing a program that doesn’t fit the ages of their children or another easily-resolved issue, and we’d be happy to help you if you feel that your materials just aren’t “working” for you. We’ll be able to work with you to see if an exchange of materials would be a good option for your family. We’ll also talk with you about how to best handle your return or exchange. Then, pack and ship them as directed above.
Items Not Eligible for Return:
Occasionally, customers request that we special order an item for them. These items are not eligible for return by the customer.
We also do not accept returns on items ordered in quantities larger than 5, unless the customer has more than five of their own children they are schooling in their home. In this case, we would accept returns on materials equal to the number of children the parent is currently teaching.
Other Policies:
We must receive your payment with your order to process it. We must charge a $25 returned check charge for any check that is returned unpaid.
Please be aware that WinterPromise sells materials made available to us by outside publishing companies, and therefore does not always have control over the publishing of books and resources by these companies. If titles are made unavailable, we cannot give notice to all our customers of the change, however, we will make a comparable substitution, although prices may vary slightly if such a substitution is necessary. Please allow a week for delivery of your items from the time we ship your order. If your shipment has any damaged goods or shortages, you must report this within two weeks to receive any credit.
Finally . . .
If you have any questions about our return policy, or would like to request a special exception due to special status, such as an overseas location or other circumstance, you are welcome to call and ask. We do try to work with our customers as much as possible to help them meet their family’s needs. Just let us know how we can help.